Online Store Order Processing and Return/Exchange Policies

This page is all about avoiding a delay in processing your order. Also, please read the return/exchange policy carefully before placing your order. Thank you for shopping at ezbollywood.com.

How to avoid a delay in processing your order

Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. This information can be found on your monthly credit card statement or please contact your credit card bank/company.

Incorrect information may cause a delay in processing your order. If you would like your order to be shipped to an address other than the billing address, please call your credit card company and have it added to your record as an alternative address. We must be able to verify and/or contact both, the billing and shipping addresses.

Return/Exchange Policy at ezbollywood.com

Returns - und items:

All und items may be returned within 30 days of your product's shipping date for a store credit. NO EXCEPTIONS. The store credit can only be used towards the same item and the price must be equal or more than the price of the original item. The store credit and returns are subject to the approval from us. There will be a 15% restocking fee on all returns. The product must be returned in the same condition with original packaging. The customer is responsible for the shipping charges on all returns. We are not responsible for any delays or lost packages.

Returns -d items:

You MAY NOT return or exchange anyd items.

Exchange - Damaged/defective items ONLY
Defective item must be reported within 15 days of your product's shipping date. NO EXCEPTIONS.
You MAY NOT exchange anyd or und item, unless the item is defective or there was an error in shipping on our end. The defective item can be exchanged ONLY for the SAME TITLE.

We are not responsible for any manufacturing defects and they must be dealt directly with the manufacture. For example, audio problems or missing a title menu or compatibility issues with your DVD player. All sales are final and no refunds will be issued under any circumstances.

Do not send any returns without contacting us first. There are no exceptions in the Return Policy above. If you have any questions or concerns regarding our return policy, please contact the customer service at store prior to placing your order.

Inventory availability and backorders

We cannot guarantee that a listed title will actually ship right away, as inventory can change significantly from day to day. In rare cases, a title may be in stock when you place your order, and sold out by the time your order is processed. If a title from your order is unavailable, you will be notified prior to the complition(credit card processing and shipping) of your order.

Backorders (out of stock items)
ezBollywood will make every effort to get backordered item(s) re-stocked as soon as possible, usually within 10 to 15 days. If we haven't been able to locate and ship the item(s) to you in 30 days, items on backorder will be cancelled.

We sincerely appreciate your understanding and cooperation regarding this. Once again, thank you for shopping at ezbollywood.com.